Junior Technology Support Analyst

Chicago

Job Summary

Provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems. Provides a high level of customer service. This is an entry level position in local technology support, but with opportunities as part of a team to develop a long term career. 

ESSENTIAL FUNCTIONS:

  • Provides a consistent and high level of customer service.
  • Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices.
  • Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance).
  • Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Provides application support for both local installations and Citrix based applications.
  • Provides support, troubleshooting and repair forlaptops and desktops.
  • Provides mobile device support, set up configuration, support and end user training.
  • Assists with the Firm's audio visual set up requirements.
  • Helps to maintain Firm's policies and procedures in relation to computer technology.
  • Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
  • Establishes and maintains effective working relationships with clients, attorneys and staff.
  • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
  • Manages Firm resources responsibly.
  • Complies with and understands Firm operation, policies and procedures.
  • Performs other related duties as assigned.

Qualifications

  • Ability to administer Firm policies and procedures with regard to ordering and configuring hardware
  • Thorough working knowledge of computer, printer and scanner hardware
  • Ability to exert moderate to high physical effort
  • Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Demonstrates close attention to detail
  • Ability to handle multiple projects and shifting priorities
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • Flexibility to travel
  • Flexibility to adjust hours to meet operating needs

Experience/Education

  • High school diploma or equivalent
  • Minimum of one year related experience
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EEO Statement

Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

If you are having technical issues applying for a position, please contact your local internet service provider. Applicants who are interested in applying for a position and require special assistance or a reasonable accommodation due to a disability or a religious belief or practice should contact Jennifer Lee at (212) 735-2073 or jennifer.y.lee@skadden.com.

Skadden EEO and Affirmative Action Policy

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