Junior Technology Support Analyst

New York

Job Summary

About Us

Skadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world by relying on innovation, intellect, teamwork and tenacity to deliver the highest quality advice and novel solutions to our clients' legal issues. By relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are recognized as a global powerhouse for complex transactions, litigation/controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients. Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Junior Technology Support Analyst to join our Firm. As part of our Local Technology Support team, you will be responsible for providing technology support for areas including desktop applications, PC hardware, mobile, and remote services. This position will be based in our New York office.

As the Junior Technology Support Analyst you will:

  • Respond to Firm-wide telephone help line in order to provide information, assess problems, troubleshoot, and offer assistance.
  • Log all calls into the Firm's call logging systems and resolve or escalate as appropriate.
  • Provide application support for both local installations and network-based applications.
  • Test new software and hardware prior to deployment.
  • Provide mobile device support, set-up configuration, and support.
  • Help to maintain Firm policies and procedures in relation to computer technology. 

Qualifications

  • Ability to administer Firm policies and procedures with regard to Skadden's technologies
  • Knowledge of computer networks, software and hardware
  • Working knowledge of Microsoft Office Suite, PC and Mac Environments, iPhone and other mobile devices, General Desktop Environments, Operating Systems - Windows and Mac.
  • Working knowledge of printers and fax machines
  • Knowledge of relevant firm computer software programs (e.g., Word, Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Demonstrates close attention to detail
  • Ability to handle multiple projects and shifting priorities
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs 

Experience/Education

  • High School Diploma

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community, and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, equity, and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the Firm's success. Our goal is for everyone at the Firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and professional staff.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. 

  • Competitive salaries and year-end discretionary bonuses.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k), and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • In-classroom, remote, and on-demand learning and professional development opportunities.
  • Robust well-being classes and programs.
  • Opportunities to give back and make an impact in local communities.

For further details, please visit:  https://www.skadden.com/careers/staff/employee-benefits

Apply Now

EEO Statement

Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

If you are having technical issues applying for a position, please contact your local internet service provider. Applicants who are interested in applying for a position and require special assistance or a reasonable accommodation due to a disability or a religious belief or practice should contact Jennifer Lee at (212) 735-2073 or jennifer.y.lee@skadden.com.

Skadden EEO and Affirmative Action Policy

Applicants Have Rights Under Federal Employment Law

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