Legal Technology Training & Support Coordinator

New York

Job Summary

About Us 
Skadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world by relying on innovation, intellect, teamwork and tenacity to deliver the highest quality advice and novel solutions to our clients' legal issues.  We are recognized as a global powerhouse for complex transactions, litigation/controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients. Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. 

The Opportunity

Skadden is looking for a Legal Technology Training & Support Coordinator. This role trains end-users in the use of Legal Technology applications and provides on-going support.  Develops and maintains standard training materials and course outlines.  Works with other offices to ensure that training needs are met. Coordinates Firm-wide Legal Technology Training plans. Responsibilities include, but not limited to:

  • Developing training plans for Firm-wide roll-out of new Legal Technology software.
  • Providing group or one-on-one training sessions to attorneys, legal assistants and support staff in both domestic and international offices.
  • Providing "just-in-time" training to end-users, as referred by the Legal Technology Help Desk.
  • Providing case-specific training, focusing on using applications to address the specific needs of the case team.
  • Developing and maintaining training materials, documentation, quick tips and/or best practice guides.
  • Creating, designing and maintaining training modules including subject based training demos, “How To” training videos and FAQ’s as required.
  • Scheduling training sessions and maintains training attendance records.
  • Providing on-going end-user support via phone or email.
  • Conducting training needs analysis.
  • Assisting with the training and development of the Legal Technology Help Desk staff.
  • Assisting with quality assurance testing of internally and externally developed software applications.
  • Demonstrating effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
  • Managing Firm resources responsibly.
  • Complying with and understands Firm operation, policies and procedures.
  • Performing other related duties as assigned.

Qualifications

  • Strong understanding of the Litigation Review Process
  • Thorough working knowledge of litigation support applications (e.g., Relativity, TimeMap
    and CaseMap)
  • Ability to assimilate new product specifications and capabilities rapidly and relate them to user requirements
  • Excellent analytical, troubleshooting, organizational, and planning skills 
  • Demonstrates strong interpersonal and communication skills, both verbally and in writing
  • Demonstrates close attention to detail
  • Ability to work well in a demanding and fast-paced environment
  • Ability to handle multiple projects and shifting priorities
  • Ability to organize and prioritize work
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to use discretion and exercise independent and sound judgment 
  • Ability to work well independently as well as effectively within a team
  • Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs
  • Flexibility to travel

Experience/Education

  • Bachelor's degree
  • Minimum of seven years of related work experience inclusive of five years of applications training experience in a legal or professional services environment

Salary Details

The starting base salary for this New York position is expected to be between $120,000 to $135,000 annually.  Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, equity and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and professional staff.

Benefits
The overall well-being of our team is important to us.  We offer generous benefits to help you achieve wellness in all areas of your life.  

  • Competitive salaries and year-end discretionary bonuses.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. 
  • Generous paid time off.
  • Paid leave options, including parental.
  • In-classroom, remote, and on-demand learning and professional development opportunities.
  • Robust well-being classes and programs.
  • Opportunities to give back and make an impact in local communities.

For further details, please visit:  https://www.skadden.com/careers/staff/employee-benefits

Apply Now

EEO Statement

Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

If you are having technical issues applying for a position, please contact your local internet service provider. Applicants who are interested in applying for a position and require special assistance or a reasonable accommodation due to a disability or a religious belief or practice should contact Jennifer Lee at (212) 735-2073 or jennifer.y.lee@skadden.com.

Skadden EEO and Affirmative Action Policy

Applicants Have Rights Under Federal Employment Law

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