Support Oversight Manager


Job Summary

Skadden is seeking a Support Oversight Manager for our London office. This position will oversee and manage the daily operations of the Legal Assistant, Legal Technology, Records and Secretarial Departments, including staff management and integration, training and development, organizational planning and process improvement.  In addition, responsibilities include working with Firm management across offices to help with department-wide initiatives and cross-office staffing needs.  

  • Assesses, assigns, manages, trains, evaluates and schedules staff in the Legal Assistant, Legal Technology, Records and Secretarial Departments. 
  • Coordinates and oversees daily operations, assignments and work flow within relevant departments.
  • Consults with attorneys and devises departmental assessment plans to assure proper daily and long-term work flow and assignments of attorney/secretarial teams. 
  • Actively monitors individual and department utilization and productivity.
  • Works with various department managers in the London office to further integrate the overall operational impact of relevant departments.
  • Meets with attorneys regularly to continually assess work patterns and operational support required for new cases and overall case management. 
  • Consults regularly with the Director of Legal Assistant Services Department, Associate Director of Legal Technology, and other senior managers in New York office in the creation and implementation of team programs and initiatives, as well as regarding the status of employees’ work performance.
  • Provides leadership and continued professional development guidance and mentorship, including the advancement of training initiatives.
  • Collaborates with the London management teams to increase departmental efficiency, strengthen employee knowledge and abilities, improve leadership and maintain high level service support to attorneys and clients.
  • Assists with creation of annual departmental budgets and monitors throughout the year. 
  • Assists London Office Administrator and Human Resources in developing and facilitating organizational development, performance and management development programs.
  • Works with Human Resources on recruitment for positions within relevant departments. Meets with candidates and provides feedback to Human Resources as integral part of recruitment process.
  • Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff.
  • Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
  • Oversees employees' work performance and provides guidance in the resolution of problems.
  • Initiates disciplinary procedures in collaboration with the Human Resources Department.
  • Monitors time, attendance, overtime and expense reports to ensure accuracy and compliance with Firm policies.
  • Recommends guidelines and practices to promote efficiency, effectiveness and excellent customer service and improved employee relations, in alignment with the Firm's Core Values.
  • Develops and communicates departmental guidelines and procedures.
  • Ensures accurate and timely responses to request for departmental services.


  • Current knowledge of law firm administration and department trends and techniques
  • Working knowledge of litigation matters and corporate transactions with litigation support/legal technology experience 
  • Demonstrated knowledge and experience with leading and supervising others 
  • Effectively employs coaching and problem solving techniques 
  • Proven ability to effectively lead, coordinate and implement projects, processes and change management
  • Strong technological skills, including MS Word, advanced Excel, PowerPoint, and project management and database applications
  • Knowledge and implementation of the annual budget process
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Demonstrates close attention to detail
  • Excellent analytical, troubleshooting, organizational, and planning skills
  • Ability to administer Firm policies and procedures
  • Ability to handle multiple projects and shifting priorities
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to organize and prioritize work and delegate effectively
  • Ability to work in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • Ability to use discretion and exercise independent and sound judgment 
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs


  • Bachelor's degree required; Juris Doctorate degree preferred
  • Minimum of 10 years relevant administrative management experience in a law firm and/or professional services field
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EEO Statement

Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Winnie Feng at (212) 735-3037.

Skadden EEO and Affirmative Action Policy

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